Privacy policy
How we collect, use, store and protect your information, in line with the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
Only what we need to respond to you: contact details, suburb, NDIS plan information and a description of the support you are looking for. Referral details can include health and disability information, which is sensitive information under the Privacy Act.
How we protect it
- Information you send through this website travels over an encrypted connection and is securely stored and managed by our team.
- We use trusted service providers to run this website and handle the information you send us. Some of them may process information outside Australia, including in the United States.
- Only staff who need your information can see it, and it is kept in our business systems, not in personal accounts.
- Records are kept for the period the law requires.
- We do not sell your information or use it for advertising.
WhatsApp is provided by Meta. Messages pass through Meta's systems and arrive in our WhatsApp Business account. Please send typed questions about our services only. We delete photos, documents and voice notes without opening them, and we cannot answer requests for medical advice or prescriptions. Anything you send also stays in WhatsApp on your own phone.
Access, correction and complaints
You can ask to see or correct your information, or make a privacy complaint, by contacting us at lightdisabilitysupport@gmail.com. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).
Cookies and analytics
This site does not use advertising cookies. Any analytics we use collect no personal details.