The NDIS, in plain language
What the NDIS is, how we can help, and what happens when you contact us.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) funds supports for eligible Australians with permanent and significant disability. Each participant has a plan that sets out their goals and the supports funded to help reach them.
For official information, visit the NDIS website.
How we can help
We provide supports that match the goals in your plan, and we work alongside your family, support coordinator, plan manager and health professionals.
Who can access our services?
We support NDIS participants across Melbourne's western suburbs. We cannot decide NDIS eligibility; that is decided by the NDIA. If you are unsure whether you are eligible, contact us and we will point you to the right information.
Self-managed, plan-managed and NDIA-managed
We work with NDIA-managed, plan-managed and self-managed participants, according to our current registration.
- NDIA-managed: the NDIA pays providers directly from your plan.
- Plan-managed: a plan manager pays providers for you.
- Self-managed: you or your nominee pay providers and claim from the NDIS.
How does the process work?
- 1
Contact us
Call, email, send a WhatsApp question or use the online form.
- 2
Discuss your needs
We talk with you and your supporters about goals, routines and preferences.
- 3
Referral and assessment
We confirm what your plan covers and whether any assessments are needed.
- 4
Service agreement
We agree in writing what support looks like, when, and how it is funded.
- 5
Support commences
Your support starts, and we review it with you as things change.
Ready to talk about support?
Make a referral online, call 03 9389 4058 / 0469 038 365, or send a quick question. We reply during business hours.